The Aunt Bertha Blog

Announcing Appointment Scheduling

We always begin team meetings at Aunt Bertha with our mission statement--"To connect all people in need and the programs that serve them (with dignity and ease)." As part of that mission, we strive to build products that help community based organizations streamline their processes, work together, and most importantly, save time so they can better meet the needs of the people they serve.

We consistently heard from program administrators that they lacked insight into their teammate's schedules and consequently ended up double (or triple) booking intake appointments more often than not. This left helping professionals at these organizations overworked and people in need confused on what was next. We believed there was a better way.  

It's with that belief in mind that we bring you Appointment Scheduling 

The Appointment Scheduling tool offers a way for claimed community based organizations listed on Aunt Bertha to easily create, schedule, and manage appointments with people in need of services as a key step in their intake process. Managing appointments can be stressful (on both sides), time consuming, and expensive. Our tool is free and simple to use. 


 Community Based Organizations will save time, resources, and can:

  • Benefit from a full history of their work with a person in need, including appointments, all on one platform. 
  • Easily show availability for appointments at your program location(s)
  • Book appointments on behalf of people in need, or allow them to book for themselves
  • Schedule appointments for colleagues 
  • Save calendar invites to colleagues' work calendars

People In Need get the dignity of an immediate response and can:

  • Easily see when and where their appointment is
  • See what documents or identification they'll need to bring to their appointment
  • Get reminders via email or text message so they never miss an important appointment. 

Interested in adding appointment scheduling to your program listings on Aunt Bertha? We're so glad! Just click below and our team will get you set up. Reminder: Appointment Scheduling is a completely free feature--all you have to do is claim your program listing

Learn more

As always, we'd love your feedback on this, and all features on Aunt Bertha. Send your thoughts to


Topics: new features community needs Social Workers helping people find services Social Services non-profit tech non-profit Social Work

Essential Tips for Social Workers, Nurses, and Alzheimer’s Caregivers from the Alzheimer’s Association Capital of Texas Chapter

Though Alzheimer’s disease is becoming increasingly prevalent as our population ages, much about dementia is misunderstood or unknown.  While memory loss is the most common symptom, there are many other changes caused by Alzheimer’s that family and professional caregivers must learn to accommodate.  Here are just a few things to keep in mind when interacting with a person with Alzheimer’s.

People with Alzheimer’s not only lose the ability to organize thoughts into sentences in order to communicate, they also forget words, and have trouble understanding written and spoken language.  For this reason, when speaking to a person with Alzheimer’s it’s important to speak slowly and use simple sentences, and allow the person plenty of time to form their response.  Also, when a person loses their verbal abilities, they will rely more on non-verbal cues.  It’s important to always use a soothing tone of voice, keep your facial expressions friendly, and make eye contact when speaking with a person with Alzheimer’s.

People with Alzheimer’s will lose the ability to reason, and to regulate their emotions.  As you can imagine, this creates many aggravating situations for a person with Alzheimer’s.  When they become agitated, help them shift their attention to something more productive, and never engage in an argument with them.  Understand that your reasoning is meaningless to them, and they are coming from a place of fear and confusion, so be patient and compassionate.  Whenever possible, reassure the person and change the subject, and don’t take any negativity on their part personally.

People with Alzheimer’s also have trouble processing and filtering sensory stimuli, so it is easy for them to get overstimulated and distracted.  If you are trying to engage a person with Alzheimer’s in a conversation or activity, do it in a quiet, calm place without a lot of distractions.  During a busy day with lots of activity, plan breaks in the day for the person to rest and de-stress.  This will help prevent agitation.

These are just a few helpful reminders for caregivers.  For more advice on helping a person with Alzheimer’s, visit the Alzheimer’s Association Capital of Texas website at, or call the 24-hour caregiver helpline at 1-800-367-2132.

This guest post is written by Amelia Frank, the Communications and Programs Specialist for the Alzheimer’s Association Capital of Texas Chapter.  She draws on her experience as a teacher and nonprofit professional in her role at the Alzheimer’s Association, which includes community outreach, caregiver and community education, media relations, caregiver helpline, and more.

Topics: Social Work caregiver healthcare community manager Social Workers Alzheimer's Continuing Education nurses Alzheimer's Association