The Aunt Bertha Blog

Announcing Appointment Scheduling

We always begin team meetings at Aunt Bertha with our mission statement--"To connect all people in need and the programs that serve them (with dignity and ease)." As part of that mission, we strive to build products that help community based organizations streamline their processes, work together, and most importantly, save time so they can better meet the needs of the people they serve.

We consistently heard from program administrators that they lacked insight into their teammate's schedules and consequently ended up double (or triple) booking intake appointments more often than not. This left helping professionals at these organizations overworked and people in need confused on what was next. We believed there was a better way.  

It's with that belief in mind that we bring you Appointment Scheduling 

The Appointment Scheduling tool offers a way for claimed community based organizations listed on Aunt Bertha to easily create, schedule, and manage appointments with people in need of services as a key step in their intake process. Managing appointments can be stressful (on both sides), time consuming, and expensive. Our tool is free and simple to use. 


 

 Community Based Organizations will save time, resources, and can:

  • Benefit from a full history of their work with a person in need, including appointments, all on one platform. 
  • Easily show availability for appointments at your program location(s)
  • Book appointments on behalf of people in need, or allow them to book for themselves
  • Schedule appointments for colleagues 
  • Save calendar invites to colleagues' work calendars

People In Need get the dignity of an immediate response and can:

  • Easily see when and where their appointment is
  • See what documents or identification they'll need to bring to their appointment
  • Get reminders via email or text message so they never miss an important appointment. 

Interested in adding appointment scheduling to your program listings on Aunt Bertha? We're so glad! Just click below and our team will get you set up. Reminder: Appointment Scheduling is a completely free feature--all you have to do is claim your program listing

Learn more

As always, we'd love your feedback on this, and all features on Aunt Bertha. Send your thoughts to community@auntbertha.com.

 

Topics: new features community needs Social Workers helping people find services Social Services non-profit tech non-profit Social Work

What the Search Data Can Tell Us about Community Needs

We live in an increasingly networked world that enables us to find information in seconds and even lets us do things that a few years ago seemed impossible. Want to know how well you slept? There is a device for that. Hate driving? Autonomous vehicles will be hitting the roads soon. Need help finding food or rental assistance in your area? Good luck. Using a typical search engine to find help produces page after page of disorganized information. Often times, the lists even include predatory programs that aren’t actually designed to help those in need.

With seekers having trouble even finding programs, it’s not surprising that nonprofits and governments have an incomplete view of their communities. Are residents accessing the services they need? Are the best programs being funded in the areas where they’re most needed? In many communities, nonprofits and governments cannot answer those questions with confidence.

At Aunt Bertha, we’re doing our part to help answer those questions by making social services information more accessible. We help seekers instantly find programs and services in their area. Each of those searches is logged in our system and helps us provide a snapshot for each community where we have listings. In some cases, the results are what we’d expect: spikes in searches for emergency shelter after a natural disaster. But, we’re also seeing more unexpected results: consistent searches for work programs in communities with dropping unemployment rates. Take Dallas/Fort Worth as an example. From January to May of this year, the unemployment rate steadily declined. But search data from those same months tells a different story.

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We know that additional analysis is needed before we can draw definitive conclusions, but this data provides a starting point for that further analysis to understand the why behind the search results.

Our data can also help governments and nonprofits evaluate simple supply and demand questions. Are we funding the programs that people need most? Again, using Dallas/Fort Worth as the example, we see a potential misalignment of service offerings and community needs. Housing and work consistently rank among the highest searched categories, but there aren’t that many programs available that provide those services. At the same time, we see the opposite with care and education related searches. We see lots of care and education programs, but relatively few searches for those services.

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While the data certainly does not indicate that we should divert funding one program in favor of another, it does help to tell a story about the community. We can drill deeper and look at specific zip codes to better understand the needs at a hyper-local level. This detailed view provides nonprofits and governments with invaluable insight. And, it’s that insight that we hope will lead to more targeted program development that is responsive to the community needs.   

Want to learn more about the needs in your community? Request a demo below, and we can schedule time to give you an overview.

Request a demo ›

 

 

Topics: reporting analytics search data community needs