The Aunt Bertha Blog

I want to help. But... where do I start?

Evolving technology in the last decade alone has allowed for information to be spread more easily, more quickly and in many more forms.  There is so much for an individual to consume.  The good, the new, and the sweet bits are fun. Who can resist watching an adorable panda cuddling next to it’s mother in Chengdu, China, or an infant be frantically rescued from the rubbles of collapsed building in Nepal by a group of dusty men! The harder facts of life are more difficult to stomach, like watching an infant get kicked around by an aggravated mother, or reading about the widespread occurrence of men with ‘nontraditional’ sexual preferences being cornered and beaten to death.  When I see these individual problems I can’t help but think to myself “I want to help. But. Where do I start?”


Kim Nguyen, Software Quality Assurance

 As just one person, it’s easy to fall to into the habit of putting away and out of sight the bad and focus on the problem immediately in front of you, your family and your home. It’s easy to say “I’ve resolved any major insecurities in my home. My family is safe, children are good, my finances are in order and there are no imminent dangers.”  

Without a clue on where to start, sometimes we just complain about problems. We share a meme on Facebook. We sign an online petition. We get appalled. Then we watch a cat video.  But that sort of activism doesn’t fix problems. They’re still there. I’m tired of clicking like.  So again, “I want to help. But... Where do I start?”

Growing up in a large family, there was never an excuse to not pitch in. We all had access to the same limited resources.  It was simply the practical and “asian” thing to do to lend a hand.  For my sisters and I, the saying was and still is “I want to help. When or where can I start?”  For every meal, every event, every family or personal crisis my siblings and I were trained and conditioned like soldiers to resolve the issue of our specialty. The eldest was the master tamer of explosive emotions, the second eldest the master planner and practical solutions engineer, my younger sister the task master and mistress of smooth talking, I the muscle and enforcer of positive results, and my baby brother the trojan horse that will reign his arrows of cuteness on any unsuspecting agitator.  Everyone has their roles, responsibilities, and obligations. No challenge was met with defeat, thus far.  Much like my family dynamic, I sincerely believe that in a more connected world, thanks to technology, we as individuals have a moral obligation to those around us.

So what is our responsibility to the world outside our own family? Do we continue our lives, focusing on the immediate, and only giving attention to the things unforeign?

My family was fortunate. We grew up with a community of people who bent over backwards for each other. Their efforts to help a complete stranger had placed my family and myself on a path different from the one we were originally set on. Their actions allowed the lifestyle and opportunities that we have today.

With a bit of middle school teaching, a little comic book inspiration, and my roots in a community that is just that - a community - I’ve come to the following conclusion.  While I am ill-equipped to be any sort of advisor to an individual in need, I can however do my part by using my unique skills to supports those doing the real work.

For me - I found a place to start. I work at Aunt Bertha as a Quality Assurance Analyst. I’m using my skills as a master planner, practical solutions engineer, and enforcer of positive results. The only difference is that I’m using those skills a little differently now.

Aunt Bertha is not a person, but rather a group of people building tools for social workers, teachers and health care professionals advocating for families in need. By making information accessible, searchable, filterable, and analyzable we’re happy to play a small part.

Want to learn more about our team? Check out the video introduction below.

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Topics: company culture Blogging

Chris Dunkin Featured on Mostly Medicaid

Aunt Bertha's mission is to make human services information accessible to people and programs. Medicaid Managed Care providers across the country are using Aunt Bertha to help their clients find government and charitable programs to help areas of their members' lives unrelated to health.

The idea is simple. There are things that affect people's health that are unrelated to health. If someone can't pay their electricity bill during the summer in the south, it's not only stressful but can cause other medical problems. If someone can't find a ride, it's difficult to get to a follow-up doctor's appointment. Those in the medical field call these issues the Social Determinants of Health. The National Office of Disease and Health Prevention define the Social Determinants of Health pretty well in this article

Chris Dunkin, Aunt Bertha's VP of Sales, helps hospitals and medicaid managed care organizations address these issues using Aunt Betha's Enterprise Search Platform for Health Care. Today he was featured on Mostly Medicaid's Who's Who of the Medicaid Industry. 



Check out the article on Mostly Medicaid here:

Want to learn more about how Aunt Bertha helps Health Care providers? Request a demo below and we'd be happy to set up a quick chat to give you an overview.


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Learning From the Best


Hello everyone. OK, so you haven't heard from us for quite a while on this blog. There's a good reason for that. We've been quietly working hard gathering data from across the United States. 

You'll hear more about this in the coming weeks, but we are now rolled out with data in all 50 states. We have a great dataset in big cities through relationships with our customers like Robin Hood Foundation in New York City, the Capital Area Food Bank in Washington, DC and Health Leads in Los Angeles. We've also focused our data strategy to include available services in small towns across the country, with partnerships with customers like Heartland for Children in Florida and Families ETC in Illinois

Gathering data has been a big part of what we've been working on. But we've also been learning from some of the best people out there: social workers, case managers, nurses, doctors and other professionals who dedicate their careers to helping others. We've spent time with the Texas Hunger Initiative at Baylor University, a recent partner, this spring. Ruby, our product manager, spent the day with Serve Denton, one of our earliest customers - and drove home inspired by their work. And the whole team hung out at Caritas of Austin. Pictured above are Jeanette Sparks, Velisia Escobar and Janea Taylor getting instructions during volunteer day at Caritas. 

We're learning a lot from the folks we've been meeting with.

We're inspired by the social workers we meet who are seeing anywhere from 5-20 clients a day.

We're inspired by the director of development out there making that one extra call or email.

And we're inspired by the executive directors that are staying up late writing one more page of that long grant application. 


We hope to share things we've learned, and some interesting data we find along the way. So go ahead and bookmark us, or better yet, subscribe to this blog --> just enter your email in the form to your right!