To connect all people in need
and the programs that serve them
(with dignity and ease)

Wistia video thumbnail - Aunt Bertha 2015 & Beyond

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What does this mean?

People in Need
Making human services information accessible to people in need means that anybody, anywhere can find out what services are available, whether or not they qualify and can begin the process for getting enrolled. It also means that people can track the status of their referrals, view their search history and better understand the population of services available in their community through free community-based reporting.

Programs That Serve (People in Need)
Making human services information accessible to programs that serve (people in need) means that any program administrator can view and update their own listings, make and receive referrals and view reports. Human services information is also information about the health of our communities.

Core Principles

1. Seekers First

A Seeker is a user of our platform looking for or trying to enroll in a health and human service program. Seekers face a wide variety of problems, which may include: eviction, drug addictions, or even a cancer diagnosis. We’ve learned that interaction with health and human services programs is not limited to financial instability alone. Serious illnesses don't discriminate. In fact, simple probabilities state that we will all be Seekers at some point in our lives. With every decision we face, we will do what’s best for the Seeker. Every employee in the company has permission to raise objections if a decision violates this principle. 

2. Keep it Simple

Most of the time the simple answer is the best answer. However, with active and intelligent minds – it’s tempting to over-engineer a solution. We keep things simple by solving the problems in front of us. When we find ourselves getting confused, it’s important to pull ourselves up for a minute and say: “Wait, what problem am I trying to solve here?" This works, surprisingly well. 

3. Do Beautiful Work

Doing beautiful work means doing work we're proud of. It's that last bit of effort that we do when we're too tired, burnt out or ready to go home. Often times, those final finishing touches make a huge difference - both in how our work is received, but also how we perceive our own work - that's what's most important.

The success of our mission is determined by our ability to follow these three principles consistently. If we’re proud of our work and if we keep our minds clear by simplifying our work and if we’re doing what’s best for the seeker – that’s what’s most important in the long run